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Shipping & Returns

Shipping Information

Ommy Art paintings are shipped in sturdy plywood crates, built for shipping art all around the world, and delivered directly to your door by a specialized Shipping Carrier. Each crate will contain packaging materials that meet strict guidelines to protect and keep the artwork firmly in place during its journey, and will be tightly sealed together. And of course, we’ll be in contact and keep you posted every step of the way.


*IMPORTANT: we are not liable for import duties and taxes.

Returns & Exchanges

We are committed to ensuring the 100% satisfaction of our collectors. If there is an issue with your order, please contact us immediately from our contact page so we can find a solution together.

Upon receiving your original painting, you have seven (7) days to decide whether you’d like to keep that artwork or return it for a refund. We also require all returned artwork to be shipped out within three (3) days after confirming with us that the work will be returned.
*Please note that if you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will not be eligible for a refund.
Use the original packaging to ship it back. The artwork must be in the exact same condition as received. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing similar packaging materials to send the artwork back safely to us.

Once we receive the item and make sure that it is not damaged, we’ll promptly issue a refund.

*Please note that a restocking fees of 15% of the artwork value will apply. However if you opt for an exchange instead, we will remove the restocking fees.

* Open Edition prints are NOT eligible for return.

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